REFUND POLICY
Last updated 16 September 2026
30-day money-back guarantee
TANTEI, owned and operated by Sabir Elawad, sells one product: a one-time USD $20 unlock for the full case archive. If you are not satisfied, ask for a refund within 30 days of purchase and we will refund it in full, no questions asked.
How to request one
Email sabirelawad777+tantei@gmail.com from the address you used at checkout, or use the contact link on your Paddle receipt. Include your order or receipt number if you have it.
How long it takes
We approve eligible requests within 2 business days. Paddle.com Market Ltd, our merchant of record, then returns the money to your original payment method; banks usually show it within 5–10 business days.
After a refund
Archive access ends and your account returns to the free tier. Your rank, streak and badges are kept, and you can buy the unlock again at any time.
Exceptions
Refunds may be declined after 30 days, or where an account has been suspended for cheating or abuse. Statutory rights, including EU and UK consumer rights, always apply in addition to this policy.